Refund and Returns Policy

Thank you for shopping at Dolphin.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our updated policy on returns and refunds. The terms below apply to all products purchased from us.

Interpretation and Definitions

Interpretation

The words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.

Definitions

  • Company refers to Dolphin.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Dolphin, accessible from https://dolphinge.com/

  • You means the individual or legal entity accessing or using the Service.

Your Order Cancellation and Return Rights

You are entitled to return your Order within 14 days from the date you received the Goods.

To be eligible for a return, the product must meet the following conditions:

  • The Goods must be returned within 14 days of receipt.

  • The Goods must be in their original packaging.

  • Returns are only applicable in case of fault in product or specification (e.g., wrong size, color, damaged item, etc.).

  • Returns are NOT applicable in case of change of mind.

Return Instructions

To ensure smooth return processing:

  1. Please make a video while opening the parcel to record the condition of the item upon delivery. This is necessary in case you want to claim a return.

  2. Inform us of your intention to return by contacting:

  3. Return the product by courier to the address provided on our website:
    ➤ Visit our Contact page for the latest return address.

  4. The courier cost must be borne by the shipper (customer).

We recommend using a trackable and insured courier service. We are not responsible for any lost or damaged packages during return shipping.

Refund Process

  • Once we receive and inspect the returned Goods, we will notify you.

  • If approved, your refund will be processed within 14 days using the original payment method.

  • No refund will be issued without proper return proof or opening video.

Non-returnable Items

The following Goods cannot be returned:

  • Custom or personalized items.

  • Goods that deteriorate quickly or have expired.

  • Goods unsealed after delivery that cannot be returned for health or hygiene reasons.

  • Goods mixed inseparably with other items after delivery.

  • Items purchased on sale or promotion (unless required by law).

Contact Us

If you have any questions about our Return and Refund Policy, feel free to reach out: